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This review was a "Report Card Submission". We ask our customers to fill out a "report card", like the one pictured below, at the completion of every job. The star rating is an average of how the technician performed in knowledge, promptness, courtesy, ability to finish the job quickly and in one visit, clean up of the job site and overall quality of the finished work. To add transparency to our business we make these public on our website.
This review was a "Telephone Submission". Often after work is completed we conduct a telephone survey to ensure complete satisfaction with the work we did. With permission, Comments from these calls are transcribed and displayed on our website.
This review was an "E-mail Submission". Sometimes our customers send us emails to let us know more about how we performed. With their permission these are posted to the site.
This review was a "Postal Mail Submission". Our customers send us letters through traditional postal mail reviewing our performance. When they do, we transcribe it and place it on our website.
Onlinesubmission
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I really have no idea why I chose to call other than the ad was bigger than most in the phone book but boy am I glad I did. My garage door had been repaired twice for the same thing and I thought it was under warranty. When I called the last company that came out and they had no idea when I would hear from a technician that bothered me. Then the tech called and said he could not come out same day,even though my integral garage door would not close AND he advised me that my warranty had expired. I knew that I had to find someone else quickly. I think it was GOD's grace that led me to you guys. Al was great and knowledgable and very courteous. He explained what was wrong and more than one way he could make things right! He did not pressure me in any way and did the job expeditiously. He also gave me a written warranty so that I know exactly what I paid for! Hopefully I will never need my garage repaired again but if I do, I want Al to come back again!
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monica roberts
