Precision Garage Door Review Transparency System ©

Precision Garage Door has always been dedicated to bringing you REAL, fair and honest reviews. We receive reviews from our customers through many different mediums. To make our reviews more transparent, we have decided to reveal how exactly these reviews get here.

Types of Reviews

This review was a "Report Card Submission". We ask our customers to fill out a "report card", like the one pictured below, at the completion of every job. The star rating is an average of how the technician performed in knowledge, promptness, courtesy, ability to finish the job quickly and in one visit, clean up of the job site and overall quality of the finished work. To add transparency to our business we make these public on our website.

At the completion of every job we ask our customers to review our business on our website. Their comments are reviewed manually for inappropriate language and then posted to the website unedited.

This review was a "Telephone Submission". Often after work is completed we conduct a telephone survey to ensure complete satisfaction with the work we did. With permission, Comments from these calls are transcribed and displayed on our website.

This review was an "E-mail Submission". Sometimes our customers send us emails to let us know more about how we performed. With their permission these are posted to the site.

This review was a "Postal Mail Submission". Our customers send us letters through traditional postal mail reviewing our performance. When they do, we transcribe it and place it on our website.

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Read what people are saying
about Precision Garage Door in:

Willoughby, OH

(440) 220-4415

Willoughby has received 7 reviews, averaging:

5 of 5 Stars

Garage Door Repair
Willoughby, OH

Precision Garage Door5.000 of 5 Stars

Date: 04/15/2012

Comments:

Online
submission
[?]

found in coupon valu pak

– shirley bryan

A Response from Jim Boland:

Thank you for using Precision Door. Please cal us if you have any issues with your garage door.

Service Provided:

Garage Door Repair

Product:

Sears / Craftsman Garage Door Opener

Technician:

Al Fleming

Garage Door Repair
Willoughby, OH

Precision Garage Door5.000 of 5 Stars

Date: 04/06/2012

Comments:

Online
submission
[?]

I WAS VERY WELL PLEASED FROM THE GIRL WHO TOOK THE APPT. TO MITCH WHO DID THE SERVICE. I REC'D SAME DAY APPT.,MITCH CALLED EN ROUTE & ARRIVED AS PROMISED. IF ALL ANGIE'S LIST COMPANIES ARE AS GOOD AS YOURS I WILL BE HAPPY.

KEEP UP THE TYPE OF SERVICE YOU PROVIDE-WE NEED MORE COMPANIES LIKE YOURS.

– chuck yaichner

A Response from Jim Boland:

Thank you so much for your comments. This is one of my favorite reviews of all time. It is quite obvious your experience was a pleasurable one, which is our ultimate goal. I will definitely give Mitch kudos for a job well done.

Service Provided:

Garage Door Repair

Product:

Garage Door Repair Springs

Technician:

Mitch

Broken Garage Door Spring Repair
Willoughby, OH

Precision Garage Door5.000 of 5 Stars

Date: 02/27/2012

Comments:

Online
submission
[?]

Please recognize Mitch Campbell for providng 5 Star Service
during an emergency call on Sunday, March 26th.
Mitch was very courteous, efficient, and quick.
I feel that he is an asset to your company.
Thanks Mitch and Thank You Precision Door Service!

– fred hlosek

A Response from Jim Boland:

Thank you Mr. Hlosek for taking time to review Mitch. Our goal is 100% customer satisfaction and obviously Mitch was able to provide that to you. He truly is an asset to Precision Door Service. If you or someone you knows has a garage door issue, please call on Precision or recommend us to your friends. Sincerely.

Service Provided:

Broken Garage Door Spring Repair

Technician:

Mitch

Broken Garage Door Spring Repair
Willoughby, OH

Precision Garage Door5.000 of 5 Stars

Date: 02/22/2012

Comments:

Online
submission
[?]

Starting with my call to your phone center to Matt your service technician I was very pleased
with the experience.The garage door opener works
great. Thanks again especially to Matt.

– Vincent / Paula Quercioli

A Response from Jim Boland:

Thank you for reviewing both our company and Matt. That is exactly the response that we strive for. Our goal is 100% customer satisfaction and based on your review it is quite obvious that Matt was able to provide that. Please do not hesitate to call on us for any garage door issues that may occur.

Service Provided:

Broken Garage Door Spring Repair

Product:

Garage Door Opener Remotes / Keypad

Garage Door Opener Install
Willoughby, OH

Precision Garage Door5.000 of 5 Stars

Date: 02/20/2012

Comments:

Online
submission
[?]

I was very pleased with our service from Precision Door. Matt, our technician, called ahead to let me know he was on his way. Matt was professional, knowledgeable, courteous and friendly. He quickly diagnosed the problem and gave me several options, from repair to replacement, with absolutely no pressure. Given the age of our opener (15 yrs) we opted to replace it. Matt finished the installation quickly and efficiently, took time to explain and demonstrate the features, and helped me set up the keyless entry. Great service, and we will gladly recommend your company in the future!

– laurel brown

A Response from Jim Boland:

First of all, I want to thank you for taking the time to review our company and Matt. Our business is driven by our ability to satisfy our customers 100% so they will in turn tell friends and relatives about the service we provide. Obviously Matt was able to achieve that goal. It is very important to us as a company and Matt as a representative of Precision. Again, thank you and please call if you have any other garage door issues.

Service Provided:

Garage Door Opener Install

Product:

Liftmaster Belt Drive Garage Door Opener

Technician:

Matt

Garage Door Repair
Willoughby, OH

Precision Garage Door5.000 of 5 Stars

Date: 07/12/2010

Comments:

Online
submission
[?]

The service technician, Jeffrey Ware, was both knowledgeable and friendly. He fully explained a variety of options pertinant to the repair of my garage door. He answered all my questions and did an excellent job. Overall he was very courteous and professional. I would highly recommend him to anyone needing a new or repaired garage door.

– Ronald Favo

Service Provided:

Garage Door Repair

Manager:

Jeffery Ware

Garage Door Repair
Willoughby, OH

Precision Garage Door5.000 of 5 Stars

Date: 04/12/2010

Comments:

Online
submission
[?]

My first experience with Precision was two years ago to replace a broken door spring. I was extremely impressed. They setup an appointment at my convenience. Their technician (Frank) was punctual and friendly, and I could tell he was also very knowledgeable and experienced. I agreed to have him do a complete overhaul and I'm glad I did. My old door and operator were in need of lubrication and with the new nylon rollers it really made the door much quieter.

I recently called on Precision again to adjust the door because it got out of alignment. Again, they were responsive, courteous, and professional. And their technician (Jim) was friendly and knowledgeable. He quickly determined that the problem was a worn cable on one side, so he replaced BOTH sides to be safe. He also noticed that I had recently installed a new operator, so he took it upon himself to check that the auto-reverse feature was set properly. I was very satisfied and more so because this visit was free of charge -- completely covered by the lifetime guarantee I received from my earlier overhaul.

– James Bizily