Click to see Bios, Ratings, Backgrounds & Drug tests
This review was a "Report Card Submission". We ask our customers to fill out a "report card", like the one pictured below, at the completion of every job. The star rating is an average of how the technician performed in knowledge, promptness, courtesy, ability to finish the job quickly and in one visit, clean up of the job site and overall quality of the finished work. To add transparency to our business we make these public on our website.
This review was a "Telephone Submission". Often after work is completed we conduct a telephone survey to ensure complete satisfaction with the work we did. With permission, Comments from these calls are transcribed and displayed on our website.
This review was an "E-mail Submission". Sometimes our customers send us emails to let us know more about how we performed. With their permission these are posted to the site.
This review was a "Postal Mail Submission". Our customers send us letters through traditional postal mail reviewing our performance. When they do, we transcribe it and place it on our website.
Onlinesubmission
[?]
prompt. very friendly, courteous. Did not recognize make of door. Told me that I needed cables...did not, existing were fine. a little pricey with quote. got work done same day elsewhere. Thank you for your time, but the guy I had was extremely knowledgeable and accomplished the work almost within an hour, getting the part was easy.
A Response from Jim Boland:
–
dale hoherz
Thank you for taking the time to review your experience with our company and Eric. As you obviously know Eric is relatively new to the garage door business, which may contribute to him not being to able to determine the make of your door. There is a huge learning curve to this profession. Input such as yours will shorten the curve because without your review I would not have known where our training could improve. Please do not let this one occurrence deter you from calling us again.
