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Report Cardsubmission
[?]
Tom was a nice and knowledgeable guy and did a great job on my garage door. Quick and very efficient
–
Patrick Pettigrew
Report Cardsubmission
[?]
1(800) 391-2305
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Precision Garage Door Review Transparency System ©
Precision Garage Door Review Transparency System ©
Precision Garage Door has always been dedicated to bringing you REAL, fair and honest reviews. We receive reviews from our customers through many different mediums. To make our reviews more transparent, we have decided to reveal how exactly these reviews get here.
Types of Reviews
This review was a "Report Card Submission". We ask our customers to fill out a "report card", like the one pictured below, at the completion of every job. The star rating is an average of how the technician performed in knowledge, promptness, courtesy, ability to finish the job quickly and in one visit, clean up of the job site and overall quality of the finished work. To add transparency to our business we make these public on our website.
At the completion of every job we ask our customers to review our business on our website. Their comments are reviewed manually for inappropriate language and then posted to the website unedited.
This review was a "Telephone Submission". Often after work is completed we conduct a telephone survey to ensure complete satisfaction with the work we did. With permission, Comments from these calls are transcribed and displayed on our website.
This review was an "E-mail Submission". Sometimes our customers send us emails to let us know more about how we performed. With their permission these are posted to the site.
This review was a "Postal Mail Submission". Our customers send us letters through traditional postal mail reviewing our performance. When they do, we transcribe it and place it on our website.
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Read what people are saying
about Precision Garage Door in:
Maple Heights, OH
(216) 586-5929
Maple Heights has received 12 reviews, averaging:
Garage Door Repair
Maple Heights, OH
Date: 03/12/2012
Report Cardsubmission
[?]
Garage Door Repair
Maple Heights, OH
Date: 01/31/2012
Postal Mailsubmission
[?]
In scheduling my service appointment, I was given the name of the technician and emailed an appointment confirmation that provided his picture, bio and reviews from customers he had previously serviced. Knowing about Tom and his level of service was an added benefit min putting my mind at ease.
On the day of my appointment, Tom gave me a courtesy call informing me of his estimated time arrival. Upon his arrival I was greeted pleasantly with a warm smile and a firm handshake. After evaluating what needed to be replaced Tom told me what options were available considering I had service rendered on the same garage door less than a year ago from a competing Company. Throughout the job, Tom displayed no sign of unease by my questions or watchful eyes upon him. Tom exceeded my expectations by lubing my garage door, adjusting the chain and operator of one door and not only did he service that door he took upon himself to inspect my other door. Wow, it was quite reassuring to have someone as competent and efficient as Tom providing service to my garage doors.
A Response from Jim Boland:
On the day of my appointment, Tom gave me a courtesy call informing me of his estimated time arrival. Upon his arrival I was greeted pleasantly with a warm smile and a firm handshake. After evaluating what needed to be replaced Tom told me what options were available considering I had service rendered on the same garage door less than a year ago from a competing Company. Throughout the job, Tom displayed no sign of unease by my questions or watchful eyes upon him. Tom exceeded my expectations by lubing my garage door, adjusting the chain and operator of one door and not only did he service that door he took upon himself to inspect my other door. Wow, it was quite reassuring to have someone as competent and efficient as Tom providing service to my garage doors.
–
Audria White
Thank you for reviewing Tom's service call. Your 100% satisfaction is so important to us. If you have any problems with your door please call Precision and we assure you will not be disappointed.
Garage Door Repair
Maple Heights, OH
Date: 01/30/2012
Onlinesubmission
[?]
I have to admit that I was impressed with the level of service provided. From the customer service rep, the e-mail with installers picture(very professional),and finally the on time service call. My installer was very knowledgeable, courteous, and efficient. I will definitely use this service again in the future and recommend them to others!!
A Response from Jim Boland:
–
derrie ross
Thank you very much for your feedback Mrs. Ross. I am so glad that you appreciate the customer service that we provide. Our intent is to exceed our customer's expectations so their experience with Precision is a very pleasurable one. Please do not hesitate to call us if you or someone you know has a garage door issue.
Broken Garage Door Spring Repair
Maple Heights, OH
Date: 01/30/2012
Onlinesubmission
[?]
In scheduling my service appointment, I was also given the name of the technician and emailed an appointment confirmation that provided his picture, bio and reviews from customers he had previously serviced. Needless to say, knowing about Tom and his level of service beforehand was an added benefit in putting my mind at ease.
On the day of my appointment, Tom gave me a courtesy call informing me of his estimated time of arrival. Upon his arrival, I was pleasantly greeted with an introductory smile and handshake. After quickly evaluating what needed replaced, he told me what options were available considering I had service rendered to the same garage door less than a year ago from a competing company.
Throughout the job, he displayed no sign of unease by my questions, or watchful eyes upon him. In testing his workmanship, Tom went beyond my expectation, in lubing, adjusting the chain and operator of the one garage door; and performing the same to the other. It was definitely reassuring having someone as competent and efficient as he, servicing my repair/replacement needs.
A Response from Jim Boland:
On the day of my appointment, Tom gave me a courtesy call informing me of his estimated time of arrival. Upon his arrival, I was pleasantly greeted with an introductory smile and handshake. After quickly evaluating what needed replaced, he told me what options were available considering I had service rendered to the same garage door less than a year ago from a competing company.
Throughout the job, he displayed no sign of unease by my questions, or watchful eyes upon him. In testing his workmanship, Tom went beyond my expectation, in lubing, adjusting the chain and operator of the one garage door; and performing the same to the other. It was definitely reassuring having someone as competent and efficient as he, servicing my repair/replacement needs.
–
Audria White
We have put some time and effort into developing our website for exactly the reason you mentioned. It relieves a great deal of trepidation when know who is coming into our home to provide service. Our goal is 100% customer satisfaction. It starts with the initial phone call and continues even after the job has been completed. If you or someone you know ever have problems with their garage door please call on us. our customers are our business. Thank you.
Broken Garage Door Spring Repair
Product:
Garage Door Repair Springs
Technician:
Install Garage Doors
Maple Heights, OH
Date: 12/29/2011
Onlinesubmission
[?]
My service technician gave me his expert opinion, and left the decision up to me, without any hard sell. In the end I agreed that it was safer and more economical to replace my older, badly damaged door. Fast and efficient.
A Response from Jim Boland:
–
Tony Watts
Mr.Walls, Thank you for taking the time to send us the kind words. Our technicians are trained to educate our customers. We believe that an educated customer is a satisfied customer and satified customers will refer us to their family, friends and neighbors.
Broken Garage Door Spring Repair
Maple Heights, OH
Date: 08/23/2011
Onlinesubmission
[?]
we needed to have our garage door cables and roller bearings repaired or replaced. we looked in the phone book and precisions ad was just what we needed, expert repair, from the moment we placed the call precision took control,they ask if we needed the repair that day, we scheduled a service tech, he showed up and got right to work. he told us how much the repair would cost and how long it would take him. the repair was done on time, and correctely. i would use precision again, and recommend them to family and friends thank you, Jackie Duirk
–
robert duirk
Broken Garage Door Spring Repair
Product:
Garage Door Repair Cables
Technician:
Install Garage Doors
Maple Heights, OH
Date: 03/08/2011
Onlinesubmission
[?]
My garage door was destroyed by my landscaper with his plow while removing snow from my driveway on a Friday evening. I couldn't even get the door to close. The springs, cables and door was ruined. Brad came the very next morning and was able to make it open and close until my new garage door was installed. He installed my new door on Monday morning. He was fast and efficient. Brad is a huge asset to your company.
–
Renae Abbadini
Garage Door Opener Install
Maple Heights, OH
Date: 12/01/2010
Postal Mailsubmission
[?]
Rob was very helpful in programming my car with its Homelink feature. He is very efficient and is a true asset to this company. I will reccomend Rob and Precision Door many times over.
–
Carol Hardon
Garage Door Opener Install
Technician:
Rob Zumock
Garage Door Opener Install
Maple Heights, OH
Date: 12/01/2010
Postal Mailsubmission
[?]
Rod was very helpful in programming the Homelink feature of my car. He is very efficient and an assett to this company. I will reccomend him and Precision Door Service to friends and Family.
–
Carol Hardon
Garage Door Opener Install
Technician:
Rob Zumock
Garage Door Repair
Maple Heights, OH
Date: 11/22/2010
Onlinesubmission
[?]
I thought the technician was prompt, courteous and knowledgeable. He came to do a job and did it wih professionalism. I would highly recommend him to my friends anytime. Thank you. Sincerely, Dennis Marko
P.S. The stars disappeared on me so I will write the
number of stars, (5 stars).
P.S. The stars disappeared on me so I will write the
number of stars, (5 stars).
–
Dennis Marko
Garage Door Repair
Maple Heights, OH
Date: 04/07/2010
Report Cardsubmission
[?]
Brian came out to my house this morning for some repair work. I would like you to know that Brian was prompt, friendly and very helpful.
–
April Brown
Garage Door Repair
Technician:
Brian Nehls
Garage Door Repair
Maple Heights, OH
Date: 03/07/2010
Onlinesubmission
[?]
I love my door and the service. Whenever you call, they will get someone there and the technician is always on time. When the job is completed you know it is don right! The technician is very professional and always provides service with a smile. I love this company and refer them to all my family and friends.
–
Elizabeth Hendricks
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Come visit us at our Showroom & Headquarters:
Precision Garage Door
(216) 586-5929
9545 Midwest Avenue, Unit C
Garfield Heights
US
44125
We Service ALL Major Brands, Including...
- Beachwood Area
(440) 389-4446 - Greater Cleveland Area
(216) 586-5929 - North Olmsted Area
(440) 297-2728 - North Royalton Area
(440) 628-4471
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(440) 337-4753 - Geauga County Area
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(440) 328-8043
