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Precision Garage Door Review Transparency System ©

Precision Garage Door has always been dedicated to bringing you REAL, fair and honest reviews. We receive reviews from our customers through many different mediums. To make our reviews more transparent, we have decided to reveal how exactly these reviews get here.

Types of Reviews


This review was a "Report Card Submission". We ask our customers to fill out a "report card", like the one pictured below, at the completion of every job. The star rating is an average of how the technician performed in knowledge, promptness, courtesy, ability to finish the job quickly and in one visit, clean up of the job site and overall quality of the finished work. To add transparency to our business we make these public on our website.


At the completion of every job we ask our customers to review our business on our website. Their comments are reviewed manually for inappropriate language and then posted to the website unedited.

This review was a "Telephone Submission". Often after work is completed we conduct a telephone survey to ensure complete satisfaction with the work we did. With permission, Comments from these calls are transcribed and displayed on our website.

This review was an "E-mail Submission". Sometimes our customers send us emails to let us know more about how we performed. With their permission these are posted to the site.

This review was a "Postal Mail Submission". Our customers send us letters through traditional postal mail reviewing our performance. When they do, we transcribe it and place it on our website.

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Read what people are saying
about Precision Garage Door in:

Cleveland, OH

(216) 586-5929

Cleveland has received 118 reviews, averaging:

4.92 of 5 Stars
4.92 of 5 Stars

Broken Garage Door Spring Repair
Cleveland, OH
5.000 of 5 Stars
Precision Garage Door5.000 of 5 Stars
Date: 05/14/2012
Comments: Report Card
submission
[?]
Brad was a very nice person. He had a wonderful personality. Overall I had a wonderful experience with Precision
– Edith Lawson
Service Provided:
Broken Garage Door Spring Repair
Product:
Garage Door Repair Opener
Technician:
Brad Buzzelli
Garage Door Repair
Cleveland, OH
4.000 of 5 Stars
Precision Garage Door4.000 of 5 Stars
Date: 05/09/2012
Comments: Online
submission
[?]
Kudos to Matt in turning a questionable experience into a great one! He was quick and efficient in fixing our problem. I would recommend Precision to others.
– angie kostreba
A Response from Jim Boland:
Thank you for your feedback Mrs. Kostreba. Matty does an excellent job. We are glad that you had a great experience, our goal is 100% customer satisfaction. Please do recommend us to your friends and loved ones.
Service Provided:
Garage Door Repair
Product:
Garage Door Repair Rollers
Technician:
Matt
Broken Garage Door Spring Repair
Cleveland, OH
5.000 of 5 Stars
Precision Garage Door5.000 of 5 Stars
Date: 05/04/2012
Comments: Report Card
submission
[?]
Brad was very efficient. I will definitely call Precision when I need you. My door is working better than ever.
– Libby Thomas
Service Provided:
Broken Garage Door Spring Repair
Product:
Garage Door Repair Springs
Technician:
Brad Buzzelli
Garage Door Opener Repair
Cleveland, OH
5.000 of 5 Stars
Precision Garage Door5.000 of 5 Stars
Date: 04/30/2012
Comments: Online
submission
[?]
I was a new home owner and had some issues with my garage door. Jeffrey Ware the owner came over to my house himself and took VERY good care of me. I got a great deal and my problem was fixed within 1 hour. Precision Door does it right and their professionals will take extremely good care of you. If you live in Cleveland and need a Garage company there is no doubt you should turn to Precision Door!!!!!!
– scott shuller
A Response from Jim Boland:
Thank you very much for the review Scott. Our goal is 100% customer satisfaction. It is obvious that you are a man of integrity and I am glad we were able to connect. Please do not hesitate to call if you or your loved ones have garage door issues. Thank you for allowing Precision Door to be your service provider of choice.
Service Provided:
Garage Door Opener Repair
Manager:
Jeffery Ware
Garage Door Opener Install
Cleveland, OH
5.000 of 5 Stars
Precision Garage Door5.000 of 5 Stars
Date: 04/30/2012
Comments: Online
submission
[?]
Al was terrific---polite, knowledgeable and fast. Price was way more than I had hoped. Did not know that I would have to have my door rebuilt as well.
– gail schnell
A Response from Jim Boland:
Thank you for your feedback Ms. Schnell. We are pleased that your experience was a good one. Al is our most experienced technician and he extremely efficient. Our prices are slightly higher than other service companies because of the high quality of our parts and our lifetime warranty. We provide peace of mind, which is priceless. Thank you for choosing Precision
Service Provided:
Garage Door Opener Install
Product:
Liftmaster Belt Drive Garage Door Opener
Garage Door Repair
Cleveland, OH
5.000 of 5 Stars
Precision Garage Door5.000 of 5 Stars
Date: 04/29/2012
Comments: Online
submission
[?]
Mitch was my technician. He did an excellent job with the repair fo cables for my garage door. He was very courteous, and gave excellent customer service. Mitch even took the time to listen to me rant after the repairs were completed. Excellent guy! I would recommend him to anyone.
Thanks, and I look forward to working with him again!!
– Mitchelenia Carlisle
A Response from Jim Boland:
Thank you for reviewing your experience with Precision Door and Mitch in particular. Customer service is what sets us apart from other garage door service companies. It is important for us to take the time to listen to our customers. Mitch is very professional and courteous. Thank you for choosing Precision door Service.
Service Provided:
Garage Door Repair
Product:
Garage Door Repair Cables
Technician:
Mitch
Broken Garage Door Spring Repair
Cleveland, OH
5.000 of 5 Stars
Precision Garage Door5.000 of 5 Stars
Date: 04/27/2012
Comments: Report Card
submission
[?]
Precision Door Service is our exclusive garage door company. I have used many companies in the past, before I became aware of Precision. I have them to be the best. The quality of service they provide is excellent and the prices are very competitive. I would highly recommend Precision for any garage door needs.
– Bridgette T. Rodgers
A Response from Jim Boland:
We want to thank for your feed back. One of our goals is 100% customer satisfaction. We will continue top provide best possible service to you because we truly value our the relationship we have developed.
Service Provided:
Broken Garage Door Spring Repair
Product:
Steel Garage Doors
Broken Garage Door Spring Repair
Cleveland, OH
5.000 of 5 Stars
Precision Garage Door5.000 of 5 Stars
Date: 04/13/2012
Comments: Online
submission
[?]
Came within an hour after I called! Repairs made fast! Very good service!
– david rusnik
A Response from Jim Boland:
Thank you for your feedback. Very sweet and to the point. We pride ourselves on prompt service and our customers total satisfaction. Thank you for choosing Precision. Please do not hesitate to call us if your friends or loved ones has garage door issues.
Service Provided:
Broken Garage Door Spring Repair
Broken Garage Door Spring Repair
Cleveland, OH
5.000 of 5 Stars
Precision Garage Door5.000 of 5 Stars
Date: 04/13/2012
Comments: Online
submission
[?]
You did really good job! Thanks.
– moo kim
A Response from Jim Boland:
Thank you reviewing Tom. We want our customers to be satisfied.
Service Provided:
Broken Garage Door Spring Repair
Product:
Garage Door Repair Springs
Technician:
Tom Paulus
Garage Door Repair
Cleveland, OH
5.000 of 5 Stars
Precision Garage Door5.000 of 5 Stars
Date: 04/12/2012
Comments: Online
submission
[?]
Tom called to let me know he would be arriving soom and I appreciated the notice. He was polite, informative and professional. I had purchased and Angie
– Karen Waever
Service Provided:
Garage Door Repair
Broken Garage Door Spring Repair
Cleveland, OH
5.000 of 5 Stars
Precision Garage Door5.000 of 5 Stars
Date: 04/10/2012
Comments: Online
submission
[?]
The complete re-build of the garage door was done with extreme efficiency and in a very timely manner. Mitch was thorough in explaining the problems and the solutions and his friendly professionalism was appreciated. I would definitely recommend Precision to my neighbors and friends.
– audrey Merhaut
A Response from Jim Boland:
Thank you for your feedback Mrs. Merhaut. These are the type of reviews that bring a smile to my face. We encourage our technicians to be courteous and professional. We know that rebuilding the door is the best way to fix it and we guarantee it. Our goal is 100% customer satisfaction. Please do recommend us to your friends and family. Thank you.
Service Provided:
Broken Garage Door Spring Repair
Product:
Garage Door Repair Springs
Technician:
Mitch
Garage Door Repair
Cleveland, OH
5.000 of 5 Stars
Precision Garage Door5.000 of 5 Stars
Date: 04/09/2012
Comments: Online
submission
[?]
Al arrived earlier than scheduled, which worked out great for me. He was able to fix the problem I had in no time at all. Very professional and helpful.
– chris krajci
A Response from Jim Boland:
Thank you for your feedback. Our goal is 100% customer satisfaction. Please do not hesitate to call on us if you or your loved ones have any garage door issues. Thanks for choosing Precision Door.
Service Provided:
Garage Door Repair
Technician:
Al Fleming
Broken Garage Door Spring Repair
Cleveland, OH
5.000 of 5 Stars
Precision Garage Door5.000 of 5 Stars
Date: 04/09/2012
Comments: Online
submission
[?]
On Saturday, April 7, I discovered that both the cables and springs had broken. I called your company and immediately received an appointment between 5:00 PM and 7:00PM and that Mitch would be the technician. He called to confirm and told me that he was running a little late and arrived at 7:30PM. He assessed the problem and I decided to purchase the rebuild package. He was very courteous and professional and answered all questions. The job was completed by 9:30PM I used to use another service company, but now I will only use your company. I also learned that your replacement parts have a lifetime warranty.
– Morley Schwebel
A Response from Jim Boland:
Thank you for reviewing both Mitch and Precision. I am very pleased that will allow us to be your service provider of choice. Our goal is your complete satisfaction. Mitch is a very personable young man and he is definitely an asset to our company. We are the only company that stands behind our lifetime warranty. Thank you again.
Service Provided:
Broken Garage Door Spring Repair
Product:
Garage Door Repair Springs
Technician:
Mitch
Broken Garage Door Spring Repair
Cleveland, OH
5.000 of 5 Stars
Precision Garage Door5.000 of 5 Stars
Date: 04/05/2012
Comments: Online
submission
[?]
Matt was here when he was scheduled. He was honest with his assessment, performed the repair in a timely manner, had all necessary parts and supplies on the truck, and was pleasant, confident, competent, and professional. Thank You
– mike and terri iammarino
A Response from Jim Boland:
Thank you for reviewing Matt. He is all of the above mentioned things and he performs at high level of energy. Thank you for choosing Precision.
Service Provided:
Broken Garage Door Spring Repair
Product:
Garage Door Repair Springs
Technician:
Matt
Garage Door Repair
Cleveland, OH
5.000 of 5 Stars
Precision Garage Door5.000 of 5 Stars
Date: 04/02/2012
Comments: Online
submission
[?]
Matt P. arrived at the promised time to our home. He was courteous and very helpful in ascertaining the problem with our garage door. We received a very fair price. He did an outstanding job. We are more than happy to recommend the company to family and friends.
– Donald Defelice
A Response from Jim Boland:
Thank you for your feedback. Matt is very professional and courteous. We strive to provide the best possible service to our customers so they would be happy to recommend us to the people they love. Again, thank you very much for using Precision door Service.
Service Provided:
Garage Door Repair
Product:
Garage Door Repair Rollers
Technician:
Matt
Install Garage Doors
Cleveland, OH
5.000 of 5 Stars
Precision Garage Door5.000 of 5 Stars
Date: 03/27/2012
Comments: Online
submission
[?]
Al did a phenomenal job and I am very happy with the new insulated garage door. Al worked efficiently, was courteous and cleaned up afterwards. My neighborhood had a short-term power outage soon after his arrival and Al just kept on working to get the job done. I am very happy with my new garage door and will reccomend Precision Door to anyone who inquires.
– marlin wiley
A Response from Jim Boland:
Thank you for taking time to post a review about your experience with Precision. Al is an excellent employee. He is very professional and conscientious. It is important that you are 100% satisfied with not only the work that was done, but also with our customer service. Please call on us again if you have any other issues.
Service Provided:
Install Garage Doors
Product:
Steel Garage Doors
Garage Door Repair
Cleveland, OH
5.000 of 5 Stars
Precision Garage Door5.000 of 5 Stars
Date: 03/27/2012
Comments: Online
submission
[?]
I have used Precision Door twice now and both times have been very favorable experiences. The most recent was when my garage door woould not open. They were able to come the same door (within a couple hours of my calling) and fixed it pretty quickly. The technician was very nice and knowledgeable. Thank you! I have recommended Precision to others!
– Heather hlousek
A Response from Jim Boland:
Thank you for your feedback Mrs. Hlousek. Our goal is for you to be 100% satisfied so that we may continue to provide you service. We pride ourselves on customer service, so it reassuring to know that was given. Thank you for choosing Precision Door Service
Service Provided:
Garage Door Repair
Technician:
Eric Kirby
Garage Door Repair
Cleveland, OH
5.000 of 5 Stars
Precision Garage Door5.000 of 5 Stars
Date: 03/26/2012
Comments: Online
submission
[?]
I was happy with the time it took and the service that was done. I will definitley use this company again and hopefully it will be the sevice tech Brad that will be doing the work, Thank You.
– Tom G
A Response from Jim Boland:
Thank you for your feedback Mr. G. I am glad we were able to meet your expectations. I will do my best ensure that Brad is your technician if you need service in the future. Thank you for using Precision Door Service.
Service Provided:
Garage Door Repair
Product:
Garage Door Repair Rollers
Garage Door Repair
Cleveland, OH
5.000 of 5 Stars
Precision Garage Door5.000 of 5 Stars
Date: 03/12/2012
Comments: Online
submission
[?]
He assessed the problem and quickly fixed it. He asked questions to help determine the problem and even offered to take off some material that had attached to the rung that the wheels ran on.
– Mary Roth
A Response from Jim Boland:
Thank you for your feedback Mrs. Roth. It does not surprise me how helpful Mitch was. I get the same response from all of his customers. He is a very thoughtful and mature young man and we are glad to have him on board. Please do not hesitate to call us if you have more garage door issues.
Service Provided:
Garage Door Repair
Technician:
Mitch
Garage Door Opener Install
Cleveland, OH
5.000 of 5 Stars
Precision Garage Door5.000 of 5 Stars
Date: 03/06/2012
Comments: Online
submission
[?]
Had 2 garage door openers installed. Service was prompt and the technician (Tom) was very informative without being pushy at all.
– thea zimmerman
A Response from Jim Boland:
Thank you for reviewing Tom, it is very important to him personally and also professionally. We want our customers to be 100% satisfied. Our goal is to help our customers find the best solution to their problem. Glad we were able to help you. Sincerely, Jeffery Ware
Service Provided:
Garage Door Opener Install
Product:
Garage Door Repair Opener
Technician:
Tom Paulus
Install Garage Doors
Cleveland, OH
4.875 of 5 Stars
Precision Garage Door4.875 of 5 Stars
Date: 02/24/2012
Comments: Report Card
submission
[?]
Al was very courteous. we really like our new garage door. The windows let in a lot of light during the daytime. The insulation keeps the inside cooler the summer time and allows us to go into the garage without a coat on in the winter.
– Susan Murphy
A Response from Jim Boland:
We are very happy that you are enjoying your new garage door. Glad we could help
Service Provided:
Install Garage Doors
Product:
Steel Garage Doors
Technician:
Al Fleming
Broken Garage Door Spring Repair
Cleveland, OH
5.000 of 5 Stars
Precision Garage Door5.000 of 5 Stars
Date: 02/07/2012
Comments: Online
submission
[?]
I just want to say thank you very much. I crashed my car into the garage, and needed someone to try to get the garage door down. Unfortuently I cracked the stud and Jim wasn't able to help without taking a chance of the garage corner to fall. We will be calling you when repairs are made, so you can install a garage door.

Regards,
Debbie Jones
– debbie Jones
Service Provided:
Broken Garage Door Spring Repair
Manager:
Jim Boland
Garage Door Repair
Cleveland, OH
4.000 of 5 Stars
Precision Garage Door4.000 of 5 Stars
Date: 02/03/2012
Comments: Online
submission
[?]
I had inadvertently closed the garage door and the only working opener was in my car, in the garage.This happened around the last week of November. It was 8:00 PM and I tried to open the door manually with no success. I called your company and they scheduled an appointment between 10:00 and 12:00.The on-call technician, Eric, called within a half hour and was on site by 9:00 PM. He worked for about a half hour to manually unlock with no success. I authorized him to cut a hole in a panel so we could hit the switch to open the door. This garage had no other means of entry (side door, window, attached to house).
He took the information for the new panel and explained that when the door was installed originally, the manual release was installed to the frame of the door instead of the release mechanism. The panel came in about two weeks later and Eric came to do the installation. Unfortunately,
the wrong panel had been ordered and the door was not fixed. Eric did install the new panel on Thursday and I no longer have to get out of the car to open and shut the door!

The only disappointment was the length of time it took to install the panel.

The technician was terrific: very polite and professional, always prompt and called when enroute. I do not know whether this happened by accident or deliberate - I think it was critical to your success that the same technician was on the job thru to completion. Prior to installation we were contacted to determine best date and time and you were always very accomodating. I would definately make referrals to you in the future and call you for additional assistance and purchase.

Thank you for your assistance!
– Colleen Stecker
A Response from Jim Boland:
Thank you for your feedback MRS. Stecker. It is very important for us to realize the areas in which we need to improve. Great that Eric was able to get your car out of the garage. It is very unfortunate that we ordered the wrong panel, thereby delaying the repair. It is not coincidental that Eric called you in route. It is critical for us to be respectful of our customers time. The next time we provide service for you I anticipate us earning a five star review. Thank you again.
Service Provided:
Garage Door Repair
Technician:
Eric Kirby
Install Garage Doors
Cleveland, OH
4.875 of 5 Stars
Precision Garage Door4.875 of 5 Stars
Date: 01/31/2012
Comments: Report Card
submission
[?]
Al was very courteous and timely. We really like our new door. The windows allow light to come in during the day time. The insulation Al recommended is awesome. Great job Al!!!
– Susan Murphy
A Response from Jim Boland:
Al is one of our most experienced technicians and we have become accustomed to him providing outstanding service. Thank you for your comments.
Service Provided:
Install Garage Doors
Product:
Steel Garage Doors
Technician:
Al Fleming
Broken Garage Door Spring Repair
Cleveland, OH
5.000 of 5 Stars
Precision Garage Door5.000 of 5 Stars
Date: 01/17/2012
Comments: Online
submission
[?]
Weekend service with no additional charge. Garage door opener motor stopped working completely. Especially in the winter weather, having it repaired right away was important. Having the website show the picture of the repairman who would show up is a very, very positive part of your service. Matt was courteous and showed up right on time. Installation was finished in 1.5 hours.
– edward pershey
A Response from Jim Boland:
We are pleased that you appreciate being able to see a picture of the technician that comes to your home. In this day and age it is important that our customers feel a sense of security. At Precision we strive to make your experience an enjoyable one. If you have any future problems with your garage door please do not hesitate to call us. Thank you very much for choosing Precision.
Service Provided:
Broken Garage Door Spring Repair
Technician:
Matt
Broken Garage Door Spring Repair
Cleveland, OH
5.000 of 5 Stars
Precision Garage Door5.000 of 5 Stars
Date: 01/09/2012
Comments: Online
submission
[?]
I was most pleased with the Tech Mitch, he explained the progess, kept me informed and really seemed to enjoy his job, Mitch was very knowledgeable. I would use Precision again!!
– Keith Jackson
Service Provided:
Broken Garage Door Spring Repair
Product:
Garage Door Repair Springs
Technician:
Mitch
Broken Garage Door Spring Repair
Cleveland, OH
5.000 of 5 Stars
Precision Garage Door5.000 of 5 Stars
Date: 01/09/2012
Comments: Online
submission
[?]
The Best Service ever received! Bar None!
The crew was very prompt, courteous and new how to actually perform the job. No running around to find parts, they had everything with them.

Now, If I could hire there techs away from them, my company could do just as well! just kidding.

Thank you for Doing it right, Doing it at the quoted rate and educating me so that I could make an informed decision.
– dan chan
A Response from Jim Boland:
Dan,Thanks for the achnowledging the hard work and dedication of our staff. Our Goal is 100% customer satisfaction and it sounds like we hit the mark with you.
Service Provided:
Broken Garage Door Spring Repair
Product:
Garage Door Repair Springs
Technician:
Brad Buzzelli
Garage Door Opener Repair
Cleveland, OH
5.000 of 5 Stars
Precision Garage Door5.000 of 5 Stars
Date: 01/06/2012
Comments: Online
submission
[?]
I appreciate the prompt response to fixing my daughters garage door opener.I met with Tom since my daughter was moving back to Cleveland from Columbus due to a job transfer. With one days notice Tom actually showed up earlier than the appointment we had scheduled for that day. Within about one hour door was working well. Being reasonably priced my daughter was overjoyed.
– jerry vavro
Service Provided:
Garage Door Opener Repair
Technician:
Tom Paulus
Garage Door Opener Install
Cleveland, OH
5.000 of 5 Stars
Precision Garage Door5.000 of 5 Stars
Date: 12/19/2011
Comments: Online
submission
[?]
Al was thorough and efficient. Please tell him he can leave the remote he's bringing in my mailbox if I'm not home.
Good job Al and Happy Holidays!
– carrie smith
Service Provided:
Garage Door Opener Install
Product:
Liftmaster Belt Drive Garage Door Opener
Technician:
Al Fleming
Garage Door Repair
Cleveland, OH
5.000 of 5 Stars
Precision Garage Door5.000 of 5 Stars
Date: 12/19/2011
Comments: Online
submission
[?]
I was desperate to get the garage door opened after work one evening. I had been having many issues with car and had just started a new job. Your technician - Eric, arrived early and proceeded to work. The manual release was incorrectly installed and we had no choice but to please a hole in the door to access by hand.

Eric was very polite,returned all calls as he had progress and news of timeframes and costs. I definately would recommend Precision Door in the future.

Colleen Stecker
– Colleen Stecker
Service Provided:
Garage Door Repair
Product:
Garage Door Opener Remotes / Keypad
Technician:
Eric Kirby
(440) 389-4446
Beachwood Area
4.7 out of 5 stars
(30)
Read All Beachwood Reviews
(216) 586-5929
Greater Cleveland Area
4.87 out of 5 stars
(169)
Read All Greater Cleveland Reviews
(440) 297-2728
North Olmsted Area
4.97 out of 5 stars
(73)
Read All North Olmsted Reviews
(440) 628-4471
North Royalton Area
4.8 out of 5 stars
(68)
Read All North Royalton Reviews
(440) 337-4753
Solon Area
4.78 out of 5 stars
(38)
Read All Solon Reviews
(440) 220-4415
Geauga County Area
4.9 out of 5 stars
(10)
Read All Geauga County Reviews
(440) 220-4415
Lake County Area
4.89 out of 5 stars
(28)
Read All Lake County Reviews
(440) 328-8043
Lorain County Area
4.96 out of 5 stars
(48)
Read All Lorain County Reviews

Come visit us at our Showroom & Headquarters:

Precision Garage Door (216) 586-5929
9545 Midwest Avenue, Unit C Garfield Heights US 44125
Precision Garage Door Warranty

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