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Precision Garage Door Review Transparency System ©

Precision Garage Door has always been dedicated to bringing you REAL, fair and honest reviews. We receive reviews from our customers through many different mediums. To make our reviews more transparent, we have decided to reveal how exactly these reviews get here.

Types of Reviews


This review was a "Report Card Submission". We ask our customers to fill out a "report card", like the one pictured below, at the completion of every job. The star rating is an average of how the technician performed in knowledge, promptness, courtesy, ability to finish the job quickly and in one visit, clean up of the job site and overall quality of the finished work. To add transparency to our business we make these public on our website.



At the completion of every job we ask our customers to review our business on our website. Their comments are reviewed manually for inappropriate language and then posted to the website unedited.


This review was a "Telephone Submission". Often after work is completed we conduct a telephone survey to ensure complete satisfaction with the work we did. With permission, Comments from these calls are transcribed and displayed on our website.


This review was an "E-mail Submission". Sometimes our customers send us emails to let us know more about how we performed. With their permission these are posted to the site.


This review was a "Postal Mail Submission". Our customers send us letters through traditional postal mail reviewing our performance. When they do, we transcribe it and place it on our website.

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Read what people are saying
about Precision Garage Door in:

Chagrin Falls, OH

(440) 337-4753

Chagrin Falls has received 11 reviews, averaging:

4.78 of 5 Stars
4.78 of 5 Stars

Broken Garage Door Spring Repair
Chagrin Falls, OH
5.000 of 5 Stars
Precision Garage Door5.000 of 5 Stars
Date: 03/23/2012
Comments: Online
submission
[?]
The service was awesome technician explained everything. He installed a new sparing sinc it had. It been change in 14 years.

I will definitely use your service again
judith walker
A Response from Jim Boland:
Thank you for your feedback Mrs. Walker. Our ultimate is for our customers to have a pleasurable experience. We want to educate our customers so they are able to make knowledgeable decision based on our technicians recommendation. We look forward to the opportunity to be of service to you again.
Service Provided:
Broken Garage Door Spring Repair
Product:
Garage Door Repair Springs
Technician:
Broken Garage Door Spring Repair
Chagrin Falls, OH
5.000 of 5 Stars
Precision Garage Door5.000 of 5 Stars
Date: 03/13/2012
Comments: Online
submission
[?]
Tom was prompt, professional and on top of his game. He took a look, saw the problem and had things in hand. I look forward to working with him again on any repairs that I need done.
Rob Orben
A Response from Jim Boland:
Thank you for taking time to review Tommy. It is very important to him personally and professionally. He is very conscientious and an extremely diligent employee. I am glad your experience was a pleasurable one.
Service Provided:
Broken Garage Door Spring Repair
Product:
Garage Door Repair Springs
Technician:
Broken Garage Door Spring Repair
Chagrin Falls, OH
5.000 of 5 Stars
Precision Garage Door5.000 of 5 Stars
Date: 10/31/2011
Comments: Online
submission
[?]
came out last minute, I appreciated you fitting me in on such short notice. al did a great job, thanks
john zingales
Service Provided:
Broken Garage Door Spring Repair
Product:
Garage Door Repair Opener
Technician:
Garage Door Repair
Chagrin Falls, OH
5.000 of 5 Stars
Precision Garage Door5.000 of 5 Stars
Date: 10/26/2011
Comments: Online
submission
[?]
Loved the confirmation email that told me my technician, as well as, providing his picture. Al was running ahead of schedule and called to see if he could come earlier. Al was very polite, shook my hand and introduced himself when he arrived. Al was honest, polite and finished the repair quickly. Al also checked and adjusted the door so it opened and closed completely. I have had 3 dIfferent technicians from your company and they have all been great. Keep up the high quality of service.
Sheila Szymkowicz
Service Provided:
Garage Door Repair
Technician:
Broken Garage Door Spring Repair
Chagrin Falls, OH
3.000 of 5 Stars
Precision Garage Door3.000 of 5 Stars
Date: 10/13/2011
Comments: Online
submission
[?]
MY STAR RATING WOULD HAVE BEEN A 1 INITIALLY BUT WOULD NOW BE A 5 TODAY!

Initially I had 2 unpleasant experiences with Precision door. My husband and I were unhappy with the service and the attitudes of the service technicians. Our first experience with them which was about two years ago, ended with us spending a great deal more money than we anticipated on new cables, springs, door adjustments and the works. However we were told there was a lifetime warranty on both parts and labor. A few months later we had to call them back for a problem and when the serviceman came back, we were told this was a new problem and had no warranty. Needless to say we were extremely unhappy with the company and decided we would not call them again.

A few days ago, we noticed our garage door was not closing all the way and was very crooked. We called another company who came out the same day and showed us frayed cables which needed to be replaced. The cost was $170.00. We were then told that the door would still not close in the manual position because Precision had installed the wrong springs for our door and it would be an additional $280.00 to replace those. I was not happy. I contacted Precision to insist they replace the springs and decided I would take them to small claims court if they would not stand by their claims. I was totally prepared for a lot of small talk and excuses.

After being told a manager would contact me today, I was very surprised to actually have Jim call me early this morning to hear what I had to say. To my TOTAL surprise, he could not have been nicer. He accepted complete responsibility for the problem and had a serviceman over to my house within about an hour. The new service tech agreed that the wrong springs had been installed. He replaced the correct springs at no charge. I showed him the frayed cables along with my receipt for the new ones. About an hour later, I received a call once again from the manager Jim, who informed me that I will be reimbursed the entire $170.00 for the replacement cables.

Needless to say, Precision has earned back my business and I will recommend them to anyone who asks for a reference in the future. I don’t know if they have a new owner or if they simply restructured the company, but whatever happened, they clearly understand that their reputation is essential to their success. Coupled with this understanding are the actions to back up their claims. It has been a long time since I have experienced such remarkable customer service with a perfectly pleasant and humble attitude. My sincere thanks to Jim and Tom the technician.
JOAN TIEFEL
Service Provided:
Broken Garage Door Spring Repair
Technician:
Broken Garage Door Spring Repair
Chagrin Falls, OH
5.000 of 5 Stars
Precision Garage Door5.000 of 5 Stars
Date: 07/14/2011
Comments: Telephone
submission
[?]
Al did a great job of repairing our garage door. He replaced all the moving parts and now my wife can lift the door with one hand. Al was very proffesional, explained why we were having so much trouble with the door and provided the expertise and parts so our door is safe and works like new. Thanks to Al and Precision Door Service
Mal Bank
Service Provided:
Broken Garage Door Spring Repair
Technician:
Install Garage Doors
Chagrin Falls, OH
5.000 of 5 Stars
Precision Garage Door5.000 of 5 Stars
Date: 07/13/2011
Comments: Online
submission
[?]
Jeremiah did a great job for us. He is a hard worker who cares caress about the quality of the job and the needs of the customer. Good man!
mark chaffee
Service Provided:
Install Garage Doors
Product:
Steel Garage Doors
Technician:
Jeremiah Byrd
Install Garage Doors
Chagrin Falls, OH
5.000 of 5 Stars
Precision Garage Door5.000 of 5 Stars
Date: 06/10/2011
Comments: Report Card
submission
[?]
Al did a great job. Very skilled. Great workmanship. Yes Yes Yes. All new door. PERFECT
Tom Peters
Service Provided:
Install Garage Doors
Technician:
Broken Garage Door Spring Repair
Chagrin Falls, OH
4.625 of 5 Stars
Precision Garage Door4.625 of 5 Stars
Date: 05/23/2011
Comments: Report Card
submission
[?]
The job was done very professionally. I just thought the price was very high. Other than price a job well done.
Fred Gage
Service Provided:
Broken Garage Door Spring Repair
Technician:
Broken Garage Door Spring Repair
Chagrin Falls, OH
5.000 of 5 Stars
Precision Garage Door5.000 of 5 Stars
Date: 05/10/2011
Comments: Report Card
submission
[?]
I am very pleased with the service I received
Richard Van Dozier
Service Provided:
Broken Garage Door Spring Repair
Technician:
Install Garage Doors
Chagrin Falls, OH
5.000 of 5 Stars
Precision Garage Door5.000 of 5 Stars
Date: 04/18/2011
Comments: Online
submission
[?]
The new doors look great and operate smoothly and quietly. Jeremiah was eager and able to answer all of our questions. We're looking forward to many years of trouble free service!

Only minor detail: due to difference in wood trim, I do have a little paint touch up to take care of.
Darren Klug
Service Provided:
Install Garage Doors
Product:
Steel Garage Doors
Technician:
Jeremiah Byrd
(440) 389-4446
Beachwood Area
4.7 out of 5 stars
(30)
(216) 586-5929
Greater Cleveland Area
4.87 out of 5 stars
(169)
(440) 297-2728
North Olmsted Area
4.97 out of 5 stars
(73)
(440) 628-4471
North Royalton Area
4.8 out of 5 stars
(68)
(440) 337-4753
Solon Area
4.78 out of 5 stars
(38)
(440) 220-4415
Geauga County Area
4.9 out of 5 stars
(10)
Read All Geauga County Reviews
(440) 220-4415
Lake County Area
4.89 out of 5 stars
(28)
(440) 328-8043
Lorain County Area
4.96 out of 5 stars
(48)

Come visit us at our Showroom & Headquarters:

Precision Garage Door (216) 586-5929
9545 Midwest Avenue, Unit C Garfield Heights US 44125
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